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IT and Copier Talk Your Business Can Rely On

End Copier Abuse (After Enjoying These Funny Videos of Copier Abuse)

Posted by Gary Harouff | Jan 13, 2017 3:46:56 PM

digital copiers need regular maintenance - not regular abuseCopiers are the butt of jokes and the occasional swift kick, sharp jab at the buttons, and palm slaps of frustration when they don't work as quickly as people want them to.

And, yes, copiers DO break. And they do require repair and maintenance -- just like any other high-tech piece of equipment. That's right, high tech – digital copiers combine software and physical output in ways that extend functionality more than most businesses understand (but that's a topic for another day).

Today, I wanted to end the week on a lighter note. The videos below should have anyone who's worked in an office chuckling as you recognize yourself or a co-worker.

But first, I want to make a serious point about copier maintenance and repair – sometimes it's your fault they break.

Keeping your copier up and running longer means less calls to copier service  technicians. But how can you keep your copier hygiene up to par? (It doesn't even have teeth to brush!)

I know, I'm breaking the cardinal rule of “the customer is always right.” As those of you who run businesses know, that's almost always true – up to a point! And this isn't the first time I've pointed out that you could be the reason your copier isn't working: Copier Repair – Sometimes It's YOUR Fault (though we'll still try to fix it)

Copiers Need Regular Maintenance

Copiers and printers have lots of moving parts that wear out and need to be replaced – rollers (which move the paper around) for example.

A quick customer example, then onto the videos. One of our customers calls us in frequently to “fix the copier.” For this customer, there are many users and hardly any of them understand how to use the copier. They come, make copies, and leave.

There's a wrong way to repair copiers -- these free tips will keep your equipment working >>They have a paper jam problem.

We keep telling them that they need to follow basic copier hygiene, but keep falling into bad habits. They've blamed the automated document feeders, which we've replaced (and wasn't the source of the repeated paper jams). We had realized that they hadn't replaced the rollers, so we did that – the jams continue.

Basically, until they stop ignoring some basic tips to keep the copiers working (Read How to Fix and Avoid Common Copier Problems for what they – and you – should be doing) they're going to keep having paper jams because there's nothing wrong with the copiers themselves.

Help us help you! Follow the tips in the blog posts I've linked to above. Stop the copier abuse. And enjoy the videos!

Copiers break. But they can also break less often. Click here to get you free Copier Repair eBook and spend less time fixing and more time copying.

Topics: Service & Repair, Resources & Training, Copiers

Written by Gary Harouff

As President and founder of AIS, I am passionate about growing our business and serving our customers. I'm proud that we are considered one of the fastest-growing companies in America. We have been named by Office Dealer magazine the elite dealer of the year. AIS is the first independent dealer in the Las Vegas area to offer 3D printing technology from 3D Systems. Our partnership with Kyocera is strong and we have been an elite dealer for them. Before founding AIS, I was President of Toshiba Business Solutions. I enjoy staying active, both physically and professionally. Charitable endeavors include: The Elizabeth Glaser Pediatric AIDS Foundation, Safe House, Christian Children’s Fund as well as other faith-based charities.

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