Most of the time, you won’t even realize there was an IT issue. Our Proactive Support provides a stress-free customer experience by addressing 97.3% of your issues without the need to call or contact AIS. Remote systems monitoring allows us to address issues instantly. This is a key differentiator versus traditional break/fix IT “support services.” You don’t have to accept the delays and headaches of break/fix any longer. Doesn’t your company deserve better?
Loss & theft of data is one the greatest fears for every business. AIS offers complete protection with a secure firewall, servers, malware, and virus protection. Our intensive Data Security tools, software, & alert systems stop hackers, thieves, and other criminals in their tracks. Your business is protected by the highest security standards in the industry.
Some issues can’t be fixed remotely. When a hands-on approach is required, AIS dispatches our Onsite Support engineers to identify, diagnose, and resolve the issue. We go an extra step too. While onsite, our engineers evaluate your technology to ensure there are no additional issues occurring or about to occur. Our engineers are some of the most knowledgeable professionals in the industry.
Data loss can be caused by computer viruses, hardware failures, theft, fire, flood, employee negligence, and more. Lost data can be an inconvenience, an embarrassment, or even expose you to legal action if you lose customer data. We provide Data Backup for your business-critical data so that it’s never lost.
We work with you to ensure you are getting what you pay for from your technology vendors by providing complete Vendor Management. We evaluate your contracts, costs, and the deliverables you are receiving from each of your vendors and work with you to optimize those relationships. Further, we work closely with your vendors to make sure you are getting the responsive service and quality tools our customers deserve.
AIS provides all of our customers with a vCIO (Virtual CIO) to manage your account. Our vCIOs understand your business challenges, pains, and goals today and into the future. They meet with you every quarter to review the past 90 days (issues, tracking goals, and the technology plan). Your vCIO also helps you plan for the future, overseeing implementation of best practices to help your business grow.
