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Pros and Cons of Managed IT Services for Medical Offices

November 30th, 2023 | 5 min. read

By Marissa Olson

As our healthcare landscape continues evolving, technology plays a crucial role in ensuring the smooth functioning of medical offices. As medical practices increasingly rely on digital solutions to manage patient data, appointments, and communication, robust IT infrastructure becomes paramount. 

Managed IT services have emerged as a popular solution for medical offices seeking reliable and efficient support for their technology needs. 

This article will explore the pros and cons of managed IT services for medical offices to help you determine the best solution for your office technology needs.

Managed IT Services and Your Office: What You Should Know

If managing your IT has been at the bottom of your priority list, now is one of the best times to circle back. As your medical offices prepare for a new year of growth and success, your technology should accommodate your staff members and patients. 

Pros of Managed IT Services for Medical Offices

As we move through this list, keep in mind that these are not all of the pros of managed IT services. The pros mentioned below are some of the most common benefits we hear when working with medical offices and staff members. 

Enhanced Security and Compliance

As you know, medical offices handle vast amounts of sensitive patient data, making data security and compliance with regulations such as HIPAA of utmost importance. 

Managed IT services providers specializing in implementing and maintaining robust security measures such as encryption, access controls, and regular security audits.

This heightened security protects patient information and ensures compliance with healthcare's stringent regulatory landscape.

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24/7 Monitoring and Support


Medical offices operate around the clock, and any downtime can severely affect patient care. A well-qualified managed IT services team offers 24/7 monitoring of systems and immediate support in case of issues. 

This proactive approach minimizes the risk of disruptions, ensuring that medical professionals can focus on patient care rather than troubleshooting IT problems. The swift resolution of issues contributes to increased productivity and the seamless operation of critical healthcare systems.

Cost Predictability

Managing IT in-house can lead to unpredictable expenses, especially when dealing with unexpected technical issues. One significant advantage of opting for managed IT services is the predictability of costs. 

Instead of dealing with unexpected expenses related to IT issues, medical offices can benefit from fixed monthly costs. This predictable budgeting allows for better financial planning and resource allocation, providing stability in an often unpredictable healthcare environment.

Access to Advanced Technology

Medical technology is advancing rapidly, with new innovations constantly emerging. Managed IT service providers stay abreast of the latest technological advancements and incorporate them into their service offerings. 

This ensures medical professionals have access to state-of-the-art technology that can enhance patient care and streamline administrative processes. 

From electronic health records (EHR) systems to telemedicine solutions, managed IT services enable medical offices to leverage cutting-edge tools without the burden of researching, implementing, and maintaining new systems themselves.

Focus on Core Competencies

Medical professionals are trained to provide quality healthcare services, not necessarily to manage complex IT infrastructures. Outsourcing IT management allows medical professionals and staff to concentrate on their core competencies—patient care. 

Medical offices can allocate more time and resources to delivering quality healthcare services by delegating IT responsibilities to experts. This focus on core competencies enhances overall efficiency and improves patient experience.

Cons of Managed IT Services for Medical Offices

As we mentioned earlier, this is a partial list of cons. However, remember that it truly depends on who you partner with for managed IT services. Like any other vendor, some are more experienced and qualified than others. So, make sure to do your research. 

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Dependency on External Providers

While managed IT services offer expertise and support, there is a level of dependency on external providers. In the event of a service outage or a communication breakdown, medical offices may experience delays in issue resolution. 

It's crucial to have a robust communication plan and service-level agreements in place to mitigate these risks. 

Establishing clear expectations and communication channels is essential to maintaining a smooth and effective partnership between the medical office and the managed IT services provider.

Potential for Service Limitations

 

Managed IT service providers typically offer packages with predefined services. This may lead to limitations in terms of customization and flexibility. 

Medical offices with unique IT requirements may find themselves constrained by the offerings of their chosen managed services provider. 

Thoroughly assessing the specific needs of the medical office and ensuring that the selected managed IT services provider can accommodate these requirements is vital to avoid potential limitations that may impact the efficiency and effectiveness of healthcare operations.

Possible Upfront Costs

While the predictability of monthly costs is a pro, the initial setup of managed IT services can involve significant upfront expenses. This may include the cost of hardware and software upgrades and the onboarding process. 

While these upfront costs may be substantial, medical offices need to carefully weigh them against the long-term benefits. Investing in a robust IT infrastructure at the outset can contribute to overall cost savings, improved efficiency, and enhanced patient care in the long run.

Security Concerns

While managed IT services can enhance security, entrusting sensitive patient data to external providers raises valid security concerns. Medical offices must thoroughly vet potential service providers, ensuring they comply with all relevant regulations and employ robust security measures. 

Regular audits and assessments are essential to maintain the integrity of patient data. Establishing a solid and trusting relationship with the managed IT services provider is crucial for addressing security concerns and ensuring the confidentiality and privacy of patient information.

Related Article: Which Office Printers are HIPAA Compliant? 

Loss of Control

Outsourcing IT services means relinquishing a degree of control over the systems and processes. Some medical professionals may feel uncomfortable with the idea of not having direct oversight of their IT infrastructure. 

Clear communication and collaboration between the medical office and the managed IT services provider are crucial to address concerns and establish a trusting relationship. 

While the medical office may not have direct control over every aspect of IT management, a collaborative approach ensures that the IT solutions align with the specific needs and goals of the medical practice.

Your Next Steps: Managed IT and Your Medical Office

Managed IT services offer a range of benefits for medical offices, from enhanced security and 24/7 support to cost predictability and access to advanced technology. 

However, it's essential to carefully weigh these advantages against potential drawbacks, such as dependency on external providers, service limitations, upfront costs, security concerns, and the loss of control.

So, what are the next steps you should take? Start by reading our article Top 5 Things You Should Know About Managed IT Services to learn more about this office technology solution.   



Marissa Olson

A true southerner from Atlanta, Georgia, Marissa has always had a strong passion for writing and storytelling. She moved out west in 2018 where she became an expert on all things business technology-related as the Content Producer at AIS. Coupled with her knowledge of SEO best practices, she's been integral in catapulting AIS to the digital forefront of the industry. In her free time, she enjoys sipping wine and hanging out with her rescue-dog, WIllow. Basically, she loves wine and dogs, but not whiny dogs.