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The Definition of Break/Fix [In Under 100 Words]

May 13th, 2018 | 1 min. read

By Keven Ellison

Definition of Break/Fix in Under 100 Words

Break/Fix also known as break fix, is a type of revenue model for services provided by IT managed service companies or Managed Service Providers (MSPs). Typically, MSPs provide services for a monthly fee, since they provide 24/7 monitoring of equipment networks, etc. so that they can fix issues as they arise.

In a break/fix fee based service, the customer contacts the MSP when an issue arises and the customer only pays for the work performed. These services include and are not limited to repairs, software and hardware upgrades, networking, systems installations and more.

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Keven Ellison

Over the last 20+ years, Keven has had a passion in all areas of traditional and digital marketing. His main focus is how the consumer or decision makers see brands in order to develop successful programs to meet them on their turf. Prior to AIS, Keven has held senior marketing and communication posts in Financial Services, Technology, Communications, Biotech, and Lead Generation industries from start-ups to privately held and public companies. Today, he’s building a team to support the growth of AIS to become a leading brand in office technology. When not working, Keven can be found hacking his house, life, and those around him to make everything around him a better world. He volunteers his time as a Board Member for United States Diving and Ad Fontes Media.