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IT and Copier Talk Your Business Can Rely On

Basic IT Skills - How Do I Teach Myself Basic IT Support?

Posted by Monique Phalen | Jul 2, 2018 1:27:08 PM

How do I teach myself basic IT support? 

Computer problems and IT issues are bound to happen, even if your IT team is experienced, it’s probably a great idea to teach yourself some basic IT support. It’s just a fact of life!

Whether at home or in the office, there will come a time when your computer system freezes, a file refuses to save, or a document sent to you becomes corrupt. When this happens, you most likely place a call to your IT department, right?

Calling your IT department or your specialized IT person isn’t always the best and most proactive option you can take. You can sometimes prevent these issues from happening or know how to resolve them yourself instead of waiting for help.

 

Call it job security, a thirst for knowledge, or even a cost savings for your business, knowing just a few basic IT skills allows you to have a more productive and less stressful workday. More importantly, how great would it be for you to be self-reliant rather than requiring an IT team to resolve your common IT issues?

We’re providing you a list of some great IT tricks, eliminating you from going to an IT team to get the resolution you need. Stay tuned; some of these tricks might surprise you.

 

Be in the Know: Basic IT Skills You Need To Know

Use Search Engines

We use search engines (such as Google, YouTube, Bing) all day long. Whether you need to know how long to cook your chicken for, or what the best time of year to buy a home is, search engines provide us with valuable information we’re interested in learning.

Using a search engine for your IT issues should be the same way. Does an “error code” ever appear on your printer/copier or computer when the machine goes down? You probably aren’t sure what that specific code means.

When an error code appears on your printer or copier display, write down the error code and type it into Google. Attach the model number of the machine as well to narrow down the specific code you received.

 

One of three things will most likely come up in your search:

  • You’ll find a response from a person who received the same error code as you did. They most likely have a resolution that you can use to on your machine. All you’ll have to do is follow the steps they’ve listed out
  • A troubleshooting article published by the service provider of the machine or the machine company itself can appear in your search results. They have mapped out the steps you can take to resolve the basic IT issues based on the code(s) you’re receiving.
  • The search engine sometimes suggests, “People also ask,” providing you with similar questions based on your search. These can be found at the bottom of the search page. Take a look at some of these questions and the responses the search engine gives. They most likely relate to the problem you’re having. 

 

Of course, there will always be times when your search doesn’t bring up a correct or helpful resolution for the issues or error codes you’re seeing. At this point, you would need to either call the company of your machine or the person who typically assists your basic IT needs.

Are you wondering how much managed IT services will cost your business? Read our article, How Much Do Managed IT Services Cost?

Do you know the 5 must-have component of IT Support? Click here for the free checklist

 

Get Plugged In: Learn Which Cable Goes Where

This basic IT skill could seem a little more like common sense, but hear us out. Most printers, copiers, and computers offer so many different functions and with an increase in function comes an increase in the number of cables and cords attached to a machine.

You might even feel overwhelmed by the number of cables running in and out of the system that you’re afraid to touch anything at all.

However, most of the external cables connected to your machine are simple, typically consisting of:

  • The power cable
  • The USB cable
  • The Ethernet cable
  • The printer, copier, or computer cable (today this is most likely an Ethernet or USB cable)
  • Extra hook up cables such as a mouse or a keyboard

 

Take a little extra time to learn what each cable does and where each cable is supposed to plug in to, whether it be the wall or a device. You can even learn more about your machine's cables by reading the owner's manual that came with the product.

This tip is also helpful the next time a problem appears. Sometimes you have a loose cord that continues to slip out of your machine. Double check all your wires and cables when a problem arises to make sure the cables are all securely plugged in.

Don’t want to fool around with wires? Do an online search for the device’s make and model and ask how to connect through WiFi or on directly to your smartphone or tablet wirelessly. There are plenty of ways you can connect to devices.

 

Learn the Basics: Technology 101

This next basic IT skill might also seem a little underwhelming, however, the more you verse yourself with basic IT lingo, the easier you’ll understand and resolve your machine’s issues. Acronyms can be your friend!

Lifewire published an article, Top 20 Internet Terms for Beginners, that we found very useful, especially for people who aren’t too familiar with IT. Some of the most common terms we see when dealing with IT support are:

 

  • IP Address: Your computer, printer, copier and every device that connects to the internet uses a specific Internet Protocol (IP) address to identify the product. Usually, IP addresses are assigned automatically to your machine. IP addresses are assigned for tracking purposes whenever your machine performs any function. Think of it as your machine having its own license plate or social security number.  
  • Router: Your router is a very critical part of keeping your business safe and secure, providing a defense against hackers. Your router directs specific content to the appropriate place, whether that be your computer, printer, or copier.
  • Cloud Computing: Many services nowadays offer cloud storage of your files, giving you the ability to access your work from more than one device. Cloud computing is great for businesses that have remote employees, as they can save files, photos, and images in the cloud and then access them from any device they choose. It’s a great way to collaborate without being together in the same room.
  • Firewall: Firewall is another IT security term, consisting of software or hardware to protect your computer from hackers and viruses. Firewalls range from small antivirus software packages to complex and expensive software and hardware solutions. Whether your device comes with a firewall or not, you should certainly use and activate it to ensure your files and documents are kept safe.
  • Malware: Malware is any malicious software designed by hackers to get into your IT systems. These hackers seek to vandalize your computer, obtain your private information, take remote control of your computer, and manipulate you to purchase or give them your money. Do you want to know the best way to prevent malware? Firewall!

 

Learning basic IT terms is the very best thing you can when trying to understand your devices and how they work. The more educated you are, the better they’ll perform and the more satisfied you’ll be. With the direction and advancements in technology today, these basic terms you will find when your “cable guy” is installing TV or Internet in your home. So learning the basics in IT is becoming a life skill.

 

Know How to Judge Safety Online

If you can’t already tell, the safety and security of your IT and your business is one of the most important aspects you should focus your attention on. Using good judgment when using the internet is so critical in protecting your company.

Ever see something like this?

 

“CONGRATULATIONS! You're the 1,000,000 visitor to our website! Click here to claim your prize of $1,000,000!!”

-or-

“Hi my name is XXXXXXX and I am the Foreign Minister of my government. I need your help to access the $45 million dollars in my inheritance.”

 

We hate to break it to you, but you didn't win. Advertisements like this are ripe with malware and other software that puts your computer at a high-security risk. Learning how to judge the relative safety of a website helps avoid those that may harm your computer.

We can’t stress enough about thinking through something on the internet before you click it, and especially before giving away any of your personal information such as your name, address, and other information you wouldn’t want someone to know.

The amount of scams taking place every day on the internet is frightening, but also something you can prevent by being cautious of the sites you visit and the information you release. Or even learning how to spot an online scam from a distance. USNews wrote a great article: 6 Ways to Spot an Online Scam, take a read of it. It can only help how to help you and others.

 

Want to learn even more about the components that make up IT? Download a copy of our Managed IT - 5 consequences of IT Support Checklist.

 

Another safety component that falls under this category is resetting passwords consistently and understanding to not use one password for everything. It’s important you become acquainted with password reset policies and password manager programs in order to keep your business information safe and confidential.


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Knowing all there is to know about basic IT skills probably doesn’t sound so basic to you, and that’s perfectly ok. Computers, copiers, and printers can be challenging to learn, which is why we want to give you the resources to do so. If you want to learn more about IT support, reach out to us here and let us know. Our job is to give you peace of mind to help you win more business. Worry Less, With AIS. Don’t forget to check out our latest informative and entertaining videos on The Copier Channel.

Article updated 7/2/18

Topics: Managed IT Services

Written by Monique Phalen

Mo is the resident IT go-to lady at AIS. She has traveled the world, run a marathon, is a self proclaimed crossword champion, and can do ventriloquism. She has an uncanny memory ....down to the detail. She has completed 4 half marathons and hates running. In her free time, she likes to spend time with her 7 siblings and 20 nieces and nephews.

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