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The AIS IT Services and Office Technology Blog. Insights and perspective into what works and makes businesses more competitive.

Up Your Game: Best Practices in Customer Service During COVID-19?

on Apr 9, 2020 10:05:10 AM By | Mike Wolford | 0 Comments | Insider Work From Home Articles All Topics All Industries Service
READ TIME: 5 MINS. It’s safe to say that almost every business and household in the world right now is feeling some effect from the novel COVID-19 virus. Whether you’re the owner of a daycare, a paralegal for a law firm, or an Amazon delivery driver, this pandemic is something you can’t avoid.  The strict regulations in place for social distancing and even isolation have many wondering about upping their business game and asking themselves,  “What are the best practices in customer service during COVID-19?”
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Avoid "Can I Speak To Your Manager?" by Creating Quality Standards to Empower Staff

on Jan 21, 2020 8:51:00 AM By | Gary Harouff | 0 Comments | Insider Articles All Topics All Industries Service
READ TIME: 4.5 MINS. How frustrating is it to speak to a company, and you can’t get the answers you are looking for, so you ask, “Can I speak to your manager?” It’s pretty frustrating, right? And, it certainly isn’t a good impression. It can be a total win-win for your customers, staff, and business by identifying and creating quality standards and empowering your staff.
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KPI’s: Are They Still Relevant to Field Service Technicians?

on Oct 18, 2019 2:51:36 PM By | Mike Wolford | 0 Comments | Insider Articles All Topics All Industries Service
READ TIME: 5 MINS. How we measure performance within our industry and our business is continually changing. Are you finding it challenging when trying to determine the best ways to evaluate your service technicians?  Using various methods of performance analysis, such as Key Performance Indicators (KPIs), has quite a few business owners wondering, “Are KPIs still relevant to field service technicians?”  
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Office Copiers: It’s the Service That Determines Your Satisfaction

on Jul 26, 2019 2:36:55 PM By | Marissa Olson | 0 Comments | Copiers & Printers Articles All Topics All Industries Service
READ TIME: 4 MINS. As a purchasing manager, your livelihood hinges on your ability to keep productivity active at your office— and that means making sure that your office copier is adequately maintained and serviced. To be honest, it's the service of your office copiers that determines your satisfaction. Trust us!  Failure to keep your copier in good working order can severely hamper your productivity and can even cause delays that may cause customers to take their business elsewhere. 
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Logistics Management: Best Practices for a Flawless Shipping Process

on Jun 21, 2019 9:00:00 AM By | Peggy Sawyer | 0 Comments | Insider Articles All Topics All Industries Service
READ TIME: 6 MINS. What shipping processes does your business have in place, and how do you continually implement them within your logistics department? Maybe you’ve noticed a number of incorrect, fulfilled orders, or missing inventory, leaving you wondering, “How do I fix this?” When it comes to shipping and logistics management, it’s imperative to have an exceptionally organized warehouse, and well-trained employees, so your customers are receiving what they ordered in an accurate and timely fashion.
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