<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=426345&amp;fmt=gif https://dc.ads.linkedin.com/collect/?pid=426345&amp;fmt=gif ">
blog-header.jpg

IT and Copier Talk Your Business Can Rely On

The AIS IT Services and Office Technology Blog. Insights and perspective into what works and makes businesses more competitive.

Up Your Game: Best Practices in Customer Service During COVID-19?

on Apr 9, 2020 10:05:10 AM By | Mike Wolford | 0 Comments | Insider Service
READ TIME: 5 MINS. It’s safe to say that almost every business and household in the world right now is feeling some effect from the novel COVID-19 virus. Whether you’re the owner of a daycare, a paralegal for a law firm, or an Amazon delivery driver, this pandemic is something you can’t avoid.  The strict regulations in place for social distancing and even isolation have many wondering about upping their business game and asking themselves,  “What are the best practices in customer service during COVID-19?”
Read More

KPI’s: Are They Still Relevant to Field Service Technicians?

on Oct 18, 2019 2:51:36 PM By | Mike Wolford | 0 Comments | Insider Service
READ TIME: 5 MINS. How we measure performance within our industry and our business is continually changing. Are you finding it challenging when trying to determine the best ways to evaluate your service technicians?  Using various methods of performance analysis, such as Key Performance Indicators (KPIs), has quite a few business owners wondering, “Are KPIs still relevant to field service technicians?”  
Read More

Customer Experience: How to Achieve SMB Growth and Slay the Giants

on Jun 11, 2019 11:06:26 AM By | Gary Harouff | 0 Comments | Insider Service
READ TIME: 6 MINS. Achieving SMB growth can undoubtedly seem challenging at times, especially if you’re competing against larger or more established companies. Even if your SMB has endless amounts of resources, such as employees or a healthy budget, becoming the top dog in your market can bring unexpected challenges and setbacks. So, what is it that makes even the smallest of companies able to compete with the giants? What’s the differentiator that causes them to stand out over the rest? These are both pretty thought-provoking questions you might not have the answers to, and that’s ok! You’ve come to the right spot.
Read More

7 Customer Service Best Practices for Any Business

on Jun 7, 2019 9:26:58 AM By | Mike Wolford | 0 Comments | Service
There’s nothing worse than horrible customer service, right? Whether you’re dealing with your cable company’s customer service department over the phone or a waitress who continues to forget what you ordered, customer service at any business can make or break the reputation of a company or franchise. Even though customer service is a pretty common element of every business, there are some specifics on best practices when it comes to the employees you’re hiring. Whether your business is more retail-based or service-based, it’s critical you learn customer service techniques to further the long term success of your business by keeping customers happy.
Read More

Are Managed Print Services Right For My Business?

on Apr 4, 2019 9:17:00 AM By | Monique Phalen | 0 Comments | Service
READ TIME: 5 MINS. If you think managed print services are just another unnecessary and extra expense for your business, you’ll be pleased to know that it’s just the opposite. You’ll be surprised by what managed print services can do for your employees and your business, regardless of the industry or line of work.
Read More