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IT and Copier Talk Your Business Can Rely On

The AIS IT Services and Office Technology Blog. Insights and perspective into what works and makes businesses more competitive.

KPI’s: Are They Still Relevant to Field Service Technicians?

on Oct 18, 2019 2:51:36 PM By | Mike Wolford | 0 Comments | Insider Service & Repair Customer Service
READ TIME: 5 MINS.
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Customer Experience: How to Achieve SMB Growth and Slay the Giants

on Jun 11, 2019 11:06:26 AM By | Gary Harouff | 0 Comments | Insider Customer Service
READ TIME: 6 MINS. Achieving SMB growth can undoubtedly seem challenging at times, especially if you’re competing against larger or more established companies. Even if your SMB has endless amounts of resources, such as employees or a healthy budget, becoming the top dog in your market can bring unexpected challenges and setbacks. So, what is it that makes even the smallest of companies able to compete with the giants? What’s the differentiator that causes them to stand out over the rest? These are both pretty thought-provoking questions you might not have the answers to, and that’s ok! You’ve come to the right spot.
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7 Customer Service Best Practices for Any Business

on Jun 7, 2019 9:26:58 AM By | Mike Wolford | 0 Comments | Customer Service
There’s nothing worse than horrible customer service, right? Whether you’re dealing with your cable company’s customer service department over the phone or a waitress who continues to forget what you ordered, customer service at any business can make or break the reputation of a company or franchise. Even though customer service is a pretty common element of every business, there are some specifics on best practices when it comes to the employees you’re hiring. Whether your business is more retail-based or service-based, it’s critical you learn customer service techniques to further the long term success of your business by keeping customers happy.
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