Some issues can't be fixed online, so we come to you – in 60 minutes.
We strive to resolve issues fast.
70% of customer IT support issues are resolved without a phone call – we fix it before you even know there’s a problem. In the event your issues can’t be addressed remotely (97.5% of issues are resolved remotely), AIS dispatches your Onsite Support engineer to identify, diagnose, and resolve the issue. Each company is assigned a systems engineer to ensure that your needs are addressed by someone familiar with your business and your IT.
That engineer will respond to your onsite service call in an average time of 1.1 hours. Can your IT guy match that?
After addressing the issue, your engineer will take the time to evaluate your technology to ensure there are no additional issues occurring or about to occur. This is part of the proactive maintenance enabled by managed IT services. Also as part of proactive maintenance, your vCIO will schedule regular visits for your system engineer to troubleshoot, repair, replace, and/or setup computers, networks, servers, or software programs.
We’re proud of our engineers, who are some of the most knowledgeable in the industry. Our technical support staff are long-term, dedicated experts, with many years of experience.
Who are our engineers? They are:
- IT leaders
Our goal is to satisfy every customer. We believe in creating lasting relationships. If our services or products ever fail to meet your expectations, we promise to fix the problem within a timely manner, fairly, and to the best of our ability.