When it comes to securing your business, the tools you choose are essential, but the people behind them matter even more.
We’ve seen it happen too many times: a company invests in top-notch cameras or access control systems, only to find out their vendor ghosted them after install, didn’t set it up right, or left them with no one to call when things go sideways.
So, before you pick your next business security vendor, let’s talk about what to look for and what to avoid, because this isn’t just about hardware. It’s about trust.
Why Choosing the Right Vendor Matters More Than the Tech
The System Might Be Good—But Is the Company Behind It?
You can buy the best access control platform in the world, but if your vendor cuts corners or disappears after install, the system won’t help you much.
Business security is part product, part partnership. Your vendor needs to:
- Understand your risks
- Match the system to your needs
- Be there when you need support
If they can't deliver on those three things, it doesn’t matter how “smart” the system is.
Long-Term Partnership Beats One-Time Install
Security isn’t static. As your team grows, your risks change. Maybe you can add more locations. Maybe you need compliance reporting. Or perhaps you just need someone to answer the phone when a door won’t unlock.
The best vendors act as long-term partners, not just installers.
7 Traits to Look for in a Business Security Vendor
If you’re evaluating vendors right now, here are the non-negotiables:
1. Transparent Pricing (No Surprise Fees)
You should get a clear, itemized quote that:
- Breaks down hardware, labor, and licensing
- Includes ongoing support and software costs
- Doesn’t bury critical features behind extra fees
If they won’t explain the costs clearly, they’re probably not planning to support you either.
2. Deep Product Knowledge (Not Just Installers)
Can the vendor explain why they’re recommending a particular camera or door reader? Do they understand cloud vs. on-prem systems? Can they answer tough questions about encryption, data retention, or compliance?
If the answer is “uh… we’ll get back to you,” that’s a problem.
3. In-House Support and Fast Response Times
Some vendors outsource all support. That can lead to:
- Long wait times
- Confusing communication
- People unfamiliar with your setup
Ask if they have local or in-house support. Better yet, ask how fast they respond when things break.
4. System Design Based on Your Business
Did they walk your building? Ask about shift schedules? Review who needs access where?
Or did they just count your doors and send a cookie-cutter quote?
The right vendor asks thoughtful questions so the system fits your people and your processes, not just a generic checklist.
5. Scalable Technology That Grows With You
Look for vendors offering platforms that:
- Easily add new doors, users, or locations
- Allow remote management across sites
- Support future integrations like video or sensors
Avoid solutions that lock you into old tech or make upgrades painful and expensive.
6. Security-First Mindset
There’s a difference between making something easy and making it secure.
Ask vendors about:
- Data encryption
- Uptime and failover plans
- Compliance with regulations (HIPAA, PCI, etc.)
You want a vendor who treats your security like their own.
7. Real References and Reviews
Don’t just read a few five-star blurbs on their website. Ask to speak with real customers—ideally in your industry or size range.
Questions to ask:
- What was the support like after the installation?
- Were there any surprises during setup?
- Would you choose them again?
5 Red Flags to Avoid When Choosing a Security Vendor
1. “Too Good to Be True” Pricing
If one vendor’s quote is significantly lower than the rest, something’s off.
Lowball pricing often means:
- Inferior hardware
- Hidden licensing fees
- Poor or nonexistent support
It’s not a deal if it doesn’t protect your business.
2. One-and-Done Installers
Some vendors are really just installers in disguise. Once the last screw is tightened, they’re gone.
Ask what their support model looks like. Can you call them next week? Next year? Is training included? Who handles firmware updates?
3. No Clear Plan for Support or Updates
Technology changes fast. Cameras and access systems need:
- Software updates
- Bug fixes
- Feature enhancements
If your vendor doesn’t include updates—or if they charge extra for every service call—that’s a risk.
4. Vague Proposals with No Detail
If the proposal doesn’t explain:
- What hardware you’re getting
- Where it’s being installed
- How many licenses or users are included
…then you're flying blind. Clarity is key.
5. They Don’t Ask Enough Questions
If a vendor doesn’t ask about your team size, building layout, compliance needs, or business hours… they’re not designing a solution. They’re just selling a box.
Good vendors are curious. They ask about the problems you’re trying to solve—because they care about getting it right.
What the Best Vendors Do Differently
They Help You Think Ahead
Great vendors help you avoid:
- Adding doors you don’t need
- Paying for features you won’t use
- Outgrowing your system in a year
They think about not just today, but where you’ll be next year.
They Communicate Clearly and Follow Up
You should never feel like you’re “bothering” your vendor when you need help.
The best vendors:
- Check in regularly
- Follow up after install
- Document your setup
- Keep you in the loop on new features or upgrades
How AIS Approaches Security Vendor Partnerships
We don’t just install boxes. At AIS, we partner with businesses to design innovative, scalable, and secure systems using platforms like Verkada.
Here’s how we’re different:
We Start With Listening
We ask questions, walk your site, and thoroughly understand your business before recommending anything.
We Stay Involved
From install to ongoing support, our team is just a call or click away.
We Use Modern, Cloud-Based Tools
Our systems are easy to manage, remotely accessible, and built to scale as you grow.
And yes, our quotes are detailed and transparent.
Want to Know If We’re the Right Fit?
Let’s talk. No pressure, no gimmicks—just a clear conversation about what you need, what it’ll cost, and how we can help. Schedule a Consultation with AIS today!
