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IT and Copier Talk Your Business Can Rely On

The AIS IT Services and Office Technology Blog. Insights and perspective into what works and makes businesses more competitive.

Mike Wolford

Our exceptional customer service team here at AIS is led by Mike Wolford, Director of Service. Before entering into the copier industry, Mike served our country as a United States Airforce Airman. He's always aiming high!

Recent Posts

KPI’s: Are They Still Relevant to Field Service Technicians?

on Oct 18, 2019 2:51:36 PM By | Mike Wolford | 0 Comments | Insider Service & Repair Customer Service
READ TIME: 5 MINS.
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7 Customer Service Best Practices for Any Business

on Jun 7, 2019 9:26:58 AM By | Mike Wolford | 0 Comments | Customer Service
There’s nothing worse than horrible customer service, right? Whether you’re dealing with your cable company’s customer service department over the phone or a waitress who continues to forget what you ordered, customer service at any business can make or break the reputation of a company or franchise. Even though customer service is a pretty common element of every business, there are some specifics on best practices when it comes to the employees you’re hiring. Whether your business is more retail-based or service-based, it’s critical you learn customer service techniques to further the long term success of your business by keeping customers happy.
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