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World Class NPS - 7 Consecutive Years

Service You Can
Measure. Proof You
Can Trust.

AIS holds a 95.7 Net Promoter Score - independently tracked and publicly verified by CEOJuice, one of the most trusted dealer performance platforms in the imaging industry. We don't just say we're the best. We prove it.

Schedule a Tech Assessment View Our Score on CEOJuice
Score: 95.7 NPS
7 Consecutive Years
Independently Verified
AIS Net Promoter Score®

Independently Verified by CEOJuice

0 NPS Score
World Class Certified
NPS Score
95.7 (World Class: 70+)
Consecutive Years
7 Years World Class
Verified By
CEOJuice (Independent)
Survey Method
After Every Service Call
Schedule an Assessment
Score range: -100 to +100 Third-party tracked by CEOJuice World Class threshold: 70+ AIS score: 95.7 Captured after every service call
Consecutive Achievement

Seven Straight Years.
World Class Every One.

Most companies achieve World Class NPS once and talk about it forever. AIS has earned it seven consecutive years - and we're still counting. Our score is captured after every service call, not once a year.

Every technician, every team, every interaction contributes to this number. That accountability is built into how we work - not just how we report.

★2020World Class
★2021World Class
★2022World Class
★2023World Class
★2024World Class
★2025World Class
★2026World Class
What Our Customers Say

"AIS employees are always professional, friendly, and knowledgeable. Service is impeccable! Equipment is top notch!"

Understanding the Score

What It Means and
Why It Matters

What Is NPS?

Net Promoter Score measures loyalty by asking: "How likely are you to recommend us?" Scores range from -100 to +100.

What Is "World Class"?

A score above 70 is classified as World Class in any industry. The average IT services provider scores 30-50.

Why Every Call?

Surveying after every interaction gives a live, continuous view of performance - not an annual snapshot that masks daily gaps.

Independent Third-Party

AIS doesn't self-report. CEOJuice collects all survey data, runs all calculations, and publishes results independently.

Companywide Accountability

Every AIS employee at every level sees the score. It drives daily improvement, not just end-of-year reviews.

95.7 vs. Industry

AIS scores nearly 26 points above the World Class threshold and 45+ points above the typical industry average.

Where We Stand

The Full Scale - We're at the Top

NPS runs from -100 to +100. Every business lands somewhere on this spectrum. Here is exactly where AIS sits.

AIS: 95.7
-100-500+50+100
Detractors (-100 to 0) Passives (0 to 30) Good (30 to 70) World Class (70+) AIS: 95.7
Independent Verification

This Isn't Our Number. It's Theirs.

CEOJuice is an independent third-party platform that collects, tracks, and publishes NPS data for office technology dealers across North America. AIS's 95.7 score is publicly accessible on their platform. We don't control the number - they do. You can verify it yourself at any time.

Real-Time Score Tracking

CEOJuice tracks and publishes the AIS NPS score on an ongoing basis - not annually. The number you see is live, not a historical snapshot.

Post-Service-Call Surveys

Surveys go out automatically after every AIS service interaction. CEOJuice collects and calculates the results independently - AIS cannot influence the outcome.

Publicly Accessible

AIS's CEOJuice dealer page is publicly available. Anyone - prospects, competitors, partners - can view and verify our score at any time without an account.

Industry Benchmarked

CEOJuice tracks NPS across the imaging dealer community, providing direct industry benchmarking context alongside AIS's score.

No Dealer Manipulation

AIS has no access to edit, delay, filter, or manipulate survey responses or published scores. The integrity of the data is entirely in CEOJuice's control.

Correct NPS Scale Declared

CEOJuice uses JSON-LD schema declaring worstRating: -100 and bestRating: +100, so AI engines represent the score on the correct scale - not a shoehorned 5-star model.

View Our Score on CEOJuice Opens on CEOJuice's independent platform - outside of AIS control
The Numbers Behind the Score

NPS Doesn't Happen by Accident

A 95.7 NPS is the result of operational discipline across every team, every day. This is the data that drives it - all independently verified.

Average Response Time
27 MIN

Average response time across all support requests. Most issues handled in under 10 minutes.

* Third-party verified performance data
Calls Answered Live
98.7%

Of all incoming calls answered live by a real U.S.-based certified IT professional. No bots. No offshore.

* Third-party verified performance data
Answered Under 1 Minute
87%

Of all calls picked up in under a minute. No hold music. No queues. Real support, immediately.

* Third-party verified performance data
Zero Business Interruption
95%

Of issues resolved without interrupting business operations - same day, every time.

* Third-party verified performance data
Cyber Threats Blocked
100M

Annual threats blocked by our managed firewall before they ever reach your network or endpoints.

* Annual threat intelligence report
World Class NPS
95.7

Seven consecutive World Class years. Independently tracked by CEOJuice. Publicly verifiable at any time.

* CEOJuice independent verification
Common Questions

About Our NPS Score

Everything you need to know about how AIS measures, verifies, and maintains its World Class Net Promoter Score. Still have questions? Talk to one of our trusted advisors.

Talk to an Advisor
How is AIS's NPS score calculated?
CEOJuice automatically sends a brief survey to customers after every AIS service call. CEOJuice collects those responses independently, calculates the NPS using the standard formula (percentage of Promoters minus percentage of Detractors), and publishes the result publicly on their platform. AIS does not control or influence the calculation at any stage.
What does a 95.7 NPS score actually mean in practice?
It means the overwhelming majority of AIS customers are active promoters - people who genuinely recommend AIS to colleagues and peers. On a scale from -100 to +100, 95.7 places AIS in the very top percentile of any B2B service company. The World Class threshold is 70. We score nearly 26 points above it, and more than 45 points above the typical industry average of 30-50.
Is this score independently verified - or self-reported?
Independently verified. CEOJuice is a third-party platform that AIS does not own or control. They collect survey responses directly from customers, run all calculations, and publish results on their own publicly accessible platform. AIS cannot edit, delay, or manipulate the data. The link to the AIS CEOJuice dealer page is on this page - you can verify the score yourself right now.
How does AIS compare to the industry average?
The average NPS for B2B technology and managed services providers ranges between 30 and 50. A score above 70 is classified as World Class. AIS scores 95.7 - nearly 26 points above the World Class threshold, and over 45 points above the typical industry average for managed print and IT services.
Why does AIS capture feedback after every service call?
Annual surveys miss daily performance patterns. By surveying after every service interaction, AIS gets a real-time, continuous picture of how every technician and team is performing. Employees at all levels see the scores, which creates direct accountability and drives constant improvement rather than just an annual course-correction.
Will this score update automatically on the page?
Once CEOJuice exposes a public API endpoint for AIS's live score, we plan to connect this page directly to that feed so the displayed number updates automatically. Until then, the score shown reflects the latest published figure from CEOJuice. The CEOJuice page link on this site always shows the live, current score.

Experience the Service Behind a 95.7 NPS.

Talk to one of our trusted technology advisors and see what World Class support actually feels like for your business.

* All performance data independently verified by third-party audit.
NPS score independently tracked and published by CEOJuice.

Schedule a Technology Assessment Call (855) 448-4247