IT and Copier Talk Your Business Can Rely On

READ TIME: 5 MINS. When comparing telecom services, such as cloud PBX (Private Branch Exchange, meaning a phone system that can communicate internally within your business and externally with your customers) and On-Site PBX (also referred to as “on premise,” “hosted,” or “on prem”), it can be tricky to understand which option is best for your business. In technology, there are always pros and cons of finding the right tools for your business, right? Cloud vs. On-site, should your PBX transition to the cloud?

READ TIME: 4.5 MINS. Your telecom provider is failing to provide you with the tools and support your business needs. This could be because its feature set is outdated, a need for upgrades, or maybe you’ve just outgrown it.  Unfortunately, you’re completely stuck in your phone contract, and there’s no way to get your business out. Does this sound familiar?  We’d be lying if we didn’t say that business phone contracts can be a total pain and trying to get out of them can be really difficult. What’s worse is when your telecom provider isn’t supporting your company and employees in the ways they promised when you first entered the partnership. 

READ TIME: 5.5 MINS. Your business, large or small, needs a reliable digital phone system, right? Whether you have customers to call or employees to collaborate with, it’s vital your office phone system gets the job done, even if that means switching to business VoIP (Voice over Internet Protocol). But, what is business VoIP, and how can you be so sure that it’s the best option for your business, customers, and employees? You might be a little unfamiliar with phone systems in general, making it challenging to choose the right one. 

READ TIME: 5 MINS. Recently, more and more companies are jumping on-board and exploring the many different business VoIP benefits and how these solutions can bring significant advantages to their organization.  The adoption of VoIP technology is still seen as a new concept to many, and deciding how to implement these solutions typically brings challenges to business owners. It’s clear there are business VoIP benefits, but what about cloud-hosted vs. on-premise services? 

A contact center is often confused with a call center. A contact center is much more than a call center as it typically can handle a variety of types of customer contacts such as phone systems (VoIP / digital), email, text (SMS), fax or direct interaction through a web site using online chat or forms.  It is the center point of all communications of customers. It may also be referred to as an e-contact center or a customer interaction center. It is part of a business’ overall CRM (customer relationship management) strategy.