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IT and Copier Talk Your Business Can Rely On

The AIS IT Services and Office Technology Blog. Insights and perspective into what works and makes businesses more competitive.

Why Your Business Phones Should Be in The Cloud (PBX, Cloud vs. On-Site)

on Nov 22, 2019 4:06:13 PM By | John Taylor | 0 Comments | phones VoIP
READ TIME: 5 MINS.
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Telecom: How Do I Get Out of My Business Phone Contract?

on Oct 23, 2019 9:34:44 AM By | John Taylor | 0 Comments | Insider Telecommunications phones VoIP
READ TIME: 4.5 MINS.
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Business VoIP: How-To Choose a Reliable Digital Phone System

on Oct 11, 2019 2:07:08 PM By | John Taylor | 0 Comments | Telecommunications phones VoIP
READ TIME: 5.5 MINS.
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Business VoIP Benefits: Cloud-Hosted vs. On-Premise

on Oct 4, 2019 8:30:00 AM By | John Taylor | 0 Comments | Telecommunications phones VoIP
READ TIME: 5 MINS.
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The Definition of a Contact Center [In Under 100 Words]

on Sep 24, 2019 8:21:30 AM By | Keven Ellison | 0 Comments | Telecommunications phones VoIP
A contact center is often confused with a call center. A contact center is much more than a call center as it typically can handle a variety of types of customer contacts such as phone systems (VoIP / digital), email, text (SMS), fax or direct interaction through a web site using online chat or forms.  It is the center point of all communications of customers. It may also be referred to as an e-contact center or a customer interaction center. It is part of a business’ overall CRM (customer relationship management) strategy.
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