READ TIME: 6.5 MINS. When you think of your finance/accounting department, what processes do you implement that support invoice accuracy, and why would it be that important to your small business? For starter’s inaccurate invoicing not only can be a pain point for your customers, but also a dark shadow on the relationship your employees have with your customers. Unfortunately, many businesses forget or are unaware of the simple steps you can take to ensure accurate invoicing, and how this accuracy builds trust. The trust can be a significant factor in retention of your customers as well as increasing net new clients at your SMB.