Remote IT Support is the ability for an information technology (IT) support technician to log into another device from their own computer. This service usually allows the flexibility for the technician to login to a device, monitor, and fix another device without having to be in the same physical location. Some Remote IT Support activities can be automated by third-party tools. Remote IT Support is an efficient method of technical support and is only available if allowed by the receiver’s IT security protocols and firewall access maybe required. These services may be provided as one part to an Managed IT solution.
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